How it Works
It’s as easy as can be
How it Works
It’s as easy as can be
Why choose us?
We ensure we have surplus staff and equipment. No order is ever ‘backlogged’. This is why we have industry leading order completion times.
We clean each order before it’s converted using cutting edge scanners. Your media will return looking even better than it did before.
We have a dedicated support team that know the process like the back of their hand. We’ll gladly answer all your questions as quick as a flash.
From posting to conversion and back to you, each item is uniquely identified and tracked throughout the process. Peace of mind all round.
We offer such competitive prices because our process is so refined. Do you need a big box? If your order gets bigger, so do our discounts.
EachMoment is our first choice for media conversion. Their doorstep collection service lets us quickly and securely collect old family history from contributors for our documentaries. The speed and quality always exceeds our expectations which makes them really easy to work with.
Start to Finish
1. Fill up a Memory Box
We’ll send you a Memory Box. Inside is everything you need to know, simply fill the box up with all your aging media then tell us when you’re ready for us to collect it.
2. We convert
Our engineers use cutting edge equipment to convert your media to digital. Following conversion, a bespoke online album, memory stick or DVD set is created for you.
3. Receive and enjoy
Your old media and new digital package is sent back to you. Your memories can now be viewed from any device, any time. Relive and share the good times at the click of a button.
Frequently Asked Questions
Take a look at the ‘What We Convert’ list at the top. If you can’t see your media type on the list or if you’re not sure what it is – don’t worry; it’s incredibly rare we receive something we can’t convert to digital. If you’ve got something particularly obscure to send us, feel free to contact us or just send it in your Memory Box. We love a challenge & there’s no charge if we can’t convert it.
You don’t need the exact amount for each package size. We leave plenty of extra space in each Memory Box for extra items and count up and send an invoice for any extras when they arrive here at the lab. The cost of any additional items is on the product page for each Memory Box package. This means you can simply get a smaller package size and add any additional items to the package once your Memory Box arrives with you.
Really, really good. We first pass your media through our cleaning & restoration department where we clean, repair and remove any build-up of dust & debris on a case by case basis. This cleaning process lessens any aged-based degradation of your media and is often responsible for the majority of the quality improvement. Once cleaned and return to its former glory, we use industry-grade scanning and recording equipment to obtain the best possible digital rendition of your old memories. All of our equipment is serviced bi-weekly and exclusively operated by trained experts. Finally, using software we developed in-house, we apply algorithms and processes to the digital files which brings them as close as possible to our high, modern standards.
You certainly can! We send a complete cataloguing system in your Memory Box that lets you tell us what to call all your new digital files and folders. If you don’t know what’s on your media, you can simply leave it blank and add your own names once you get your Memory Box back.
If you’re taking your filled Memory Box to a post office, please put it back in its protective postage box and put the sticky return label on the outside. If you’re having it collected, no need for the return label, just put the Memory Box back in the outer postage box and go to page 4 of your Welcome Guide for details on how to arrange doorstep collection.
Each memory stick contains the entire digital collection. You only need one memory stick for all the tapes, pictures, reels etc. you’re sending us; if you get multiple memory sticks, they will each contain a copy of the whole collection. Likewise, a DVD / CD set covers all the DVDs and CDs we need to make. Each tape, reel or cassette corresponds a CD / DVD, in its own jewel case, with the title you provided us printed onto it.
Any film photography – 35mm, medium format, negatives etc. are scanned at 3200 dots per inch (DPI). Any printed pictures are scanned at 1200 DPI. We first dust & clean each picture on a case by case basis to remove any debris that has built up over the years.
We send the originals, the new digital formats and a lab report back to you in your Memory Box.
Our turnaround time does vary, but it usually takes under 2 weeks for your completed Memory Box to be returned (it can sometimes be a lot less!). If some elements of your order need substantial restoration, it may take us longer than 2 weeks. A great way to check our turnaround time is to look at our reviews, often our customers will say how long it took. Or, just send us a message, we’ll gladly let you know an expected turnaround time, based on your order size.
We convert your old memories to high quality MP4 video files. These digital videos are the most widely compatible both for watching and editing. You can just drag and drop your new digital videos into any video editing program to make your own edits.