How it Works

It’s as easy as can be

Infographic Showing the Memory Box process
A step by step infographic showing how we convert tapes and pictures to dvd and digital

How it Works

It’s as easy as can be

Infographic Showing the Memory Box process
A step by step infographic showing how we convert tapes and pictures to dvd and digital

What our customers think

Why 10,000+ prefer high quality, exceptional customer service and an industry leading turnaround

Link to view EachMoment's Trustpilot reviews

Why choose us?

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We ensure we have surplus staff and equipment. No order is ever ‘backlogged’. This is why we have industry leading order completion times.

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We clean each order before it’s converted using cutting edge scanners. Your media will return looking even better than it did before.

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We have a dedicated support team that know the process like the back of their hand. We’ll gladly answer all your questions as quick as a flash.

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From posting to conversion and back to you, each item is uniquely identified and tracked throughout the process. Peace of mind all round.

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We offer such competitive prices because our process is so refined. Do you need a big box? If your order gets bigger, so do our discounts.

EachMoment is our first choice for media conversion. Their doorstep collection service lets us quickly and securely collect old family history from contributors for our documentaries. The speed and quality always exceeds our expectations which makes them really easy to work with.


What We Convert To

Conversion Format Options

Once we’ve converted your photos, films and sound recordings to digital files, we need to give them back to you! We have 4 options for you to choose from.

Read more about all our format options here.

EachMoment Standard USB Memory Stick: 8cm long metallic silver casing with EachMoment in black font.

Standard USB

The familiar memory stick. Plug into your computer, laptop or smart TV.

The Standard USB is our most popular choice. This format is highly recognisable and therefore easy to use. They are compatible with most laptops, desktops and modern smart TVs too, for fantastic ease of viewing and sharing.


Luxury USB

A precious keepsake that will make your loved one smile.

We know that memories are treasures that deserve the proper treatment. Beautifully presented and designed to last, our Luxury USB is the perfect answer to a special occasion.


Online Album

Keen on sharing and saving space? Our secure and fully digital option.

Once we’ve finished conversion, we will send you a secure link for streaming all your files that makes it all that much easier to share with friends and family.



Our most economical option, a set of compact discs.

We separate all your images onto one disc and videos onto another, making sure to properly label everything so you can navigate them easily straight from your DVD player or computer.

Start to Finish

1. Fill up a Memory Box


We’ll send you a Memory Box. Inside is everything you need to know, simply fill the box up with all your aging media then tell us when you’re ready for us to collect it.

2. We convert


Our engineers use cutting edge equipment to convert your media to digital. Following conversion, a bespoke online album, memory stick or DVD set is created for you.

3. Receive and enjoy


Your old media and new digital package is sent back to you. Your memories can now be viewed from any device, any time. Relive and share the good times at the click of a button.

Frequently Asked Questions

Take a look at the ‘What We Convert’ list at the top. If you can’t see your media type on the list or if you’re not sure what it is – don’t worry; it’s incredibly rare we receive something we can’t convert to digital. If you’ve got something particularly obscure to send us, feel free to contact us or just send it in your Memory Box. We love a challenge & there’s no charge if we can’t convert it.

You don’t need the exact amount for each package size. We leave plenty of extra space in each Memory Box for extra items and count up and send an invoice for any extras when they arrive here at the lab. The cost of any additional items is on the product page for each Memory Box package. This means you can simply get a smaller package size and add any additional items to the package once your Memory Box arrives with you.

Really, really good. We first pass your media through our cleaning & restoration department where we clean, repair and remove any build-up of dust & debris on a case by case basis. This cleaning process lessens any aged-based degradation of  your media and is often responsible for the majority of the quality improvement. Once cleaned and return to its former glory, we use industry-grade scanning and recording equipment to obtain the best possible digital rendition of your old memories. All of our equipment is serviced bi-weekly and exclusively operated by trained experts. Finally, using software we developed in-house, we apply algorithms and processes to the digital files which brings them as close as possible to our high, modern standards.

If we receive media in bad condition, we’ll clean & repair it to the best of our ability. A lot of old media wasn’t designed to be stored for decades and can succumb to all manner of age related degradation; issues such as demagnetism, corruption, scratches, vinegar syndrome and mould can mean the quality will be poor,  especially by modern standards. Some of these issues we can mitigate using laboratory-grade cleaning equipment, some issues – such as demagnetism – are irreperable issues that can not be mitigated through cleaning & repair; these issues will only get worse with time. This is all the more reason to have your media digitised now to prevent any worsening of quality and further loss of precious memories.

You certainly can! We send a complete cataloguing system in your Memory Box that lets you tell us what to call all your new digital files and folders. If you don’t know what’s on your media, you can simply leave it blank and add your own names once you get your Memory Box back.

If you’re taking your filled Memory Box to a post office, please put it back in its protective postage box and put the sticky return label on the outside. If you’re having it collected, no need for the return label, just put the Memory Box back in the outer postage box and go to page 4 of your Welcome Guide for details on how to arrange doorstep collection.

Each memory stick contains the entire digital collection. You only need one memory stick for all the tapes, pictures, reels etc. you’re sending us; if you get multiple memory sticks, they will each contain a copy of the whole collection. Likewise, a DVD / CD set covers all the DVDs and CDs we need to make. Each tape, reel or cassette corresponds a CD / DVD, in its own jewel case, with the title you provided us printed onto it.

Any film photography – 35mm, medium format, negatives etc. are scanned at 3200 dots per inch (DPI). Any printed pictures are scanned at 1200 DPI. We first dust & clean each picture on a case by case basis to remove any debris that has built up over the years.

We send the originals, the new digital formats and a lab report back to you in your Memory Box.

We can digitise both audio and cine film reels of any diameter. Any audio or cine film reels that are 7″ or larger will incur a £12 surcharge. We will send an invoice for this surcharge on completion of your order. If the reel is larger than 7″ or of a non-standard type or size, we will get in touch with you.

If your cine film has sound, please go to our specialist digitisations page to create a custom digitisation project, based on your requirements.

We can digitise audio on cine film sent in a Memory Box package, but we will contact you first to discuss the additional cost to do so.

Most orders are completed in 2 – 3 weeks (it can sometimes be a lot less!). The amount of time to complete the order varies based on how much you send us and what condition the old media is in; we always make sure the digitisation quality is as good as can be! At any time, you can track the progress of your order and view which department it’s in using our status tracking portal.

We convert your old memories to high quality MP4 video files. These digital videos are the most widely compatible both for watching and editing. You can just drag and drop your new digital videos into any video editing program to make your own edits.

Contact Us

Or call 01603 291 552